Hotel terms and conditions

The following terms and conditions of contract apply from the date of booking with the Four Oaks Hotel. Online booking by the Client implies acceptance of these terms and conditions. In these terms and conditions, the expression ‘The client’ means the person, firms or company booking the accommodation at the Hotel.

1. Payment

Payment shall be by cash, cheque, debit card or credit card most major credit cards are accepted by the Hotel. Bookings requiring a 50% deposit will be identified and paid within 2 days of the booking, (should your reservation be within 7 days then full payment will be required prior to the date of arrival). All sums pursuant to this agreement are due for immediate payment on presentation of an invoice. Any query concerning the agreement or the charges made shall not affect the Client’s obligation to pay all outstanding balances immediately.

2. Cancellations & Non – arrival Charges

Should you wish to cancel or amend your reservation we would request that details are advised by 5.00pm 7 days prior to arrival in order to avoid any additional charges. In the event of a cancellation after 5.00 pm 7 days or less prior to arrival a cancellation charge of 100% of the reservation will be made.

3. Licensing and Statutory Regulations

The Hotel is subject to Statutory Regulations including those relating fire precautions and entertainment. The regulations must be strictly observed and a copy is available from the Hotel. The provisions of the Licensing Act 1964 as amended must also be observed.

4. Third Party Injury Insurance

The Hotel accepts no responsibility for the death, bodily injury or disease arising from any cause whatsoever to: a) Persons visiting the Hotel and/or the allocated rooms on behalf of, at the invitation of, or at the request of the Client, whether such death injury or disease occurs within the allocated rooms or in any other part of the Hotel.
b) Person employed by the Client during the period of hire, whether such death, injury or disease occurs within the allocated rooms or in any part of the Hotel. Except for legal liability arising due to negligence of the Hotel, its employees, servants, representatives or agents.

5. Personal Property

The Hotel accepts no responsibility for loss or damage to the property of Clients or guests,  except for legal liability arising due to negligence of the Hotel, its employees, servants, representatives, or agents.

6. General Liability

The Hotel will not be liable for any failure to provide the services contracted in the following circumstances.
i) industrial action by the hotel’s employees
ii) industrial action by the staff of a major supplier
iii) fire, lightning, aircraft impact, explosion, riot and civil commotion, malicious damage, storm, tempest, flood, burst pipes, earthquake and impact
iv) postal bookings which do not reach the Hotel
v) breakdown of plant, or any failure to supply the Hotel with gas, electricity, water services etc
Without prejudice to the foregoing and without inferring any liability against them, the Hotel undertakes to take all possible action to alleviate any such inconvenience.
This contract shall not be assignable. This contract shall be governed by, and construed in all respects, in accordance with the law of the country in which the Hotel for which the booking is made and is situated and the Clients submits to the exclusive jurisdiction to the courts of such country.

7. Damage

The Client shall be responsible for any damage caused to the allocated space or the furnishing, utensils and equipment therein by any act, default or neglect of the Client including by any sub-contractor or guest of the Client and shall pay to the Hotel on demand the amount required to make good or remedy any such damage.

8. Advertising

Clients wishing to print details of the Hotel or its telephone number in any publication or advertisements must obtain written permission from the Hotel prior to doing so.

9. Hotel Proprietors Act 1996

This agreement does not affect any rights, which the Client may have under the Hotel Proprietors Act 1956 where the act applies.

10. Insurance  

No responsibility whatsoever is accepted in respect of theft, injury or disease to delegates or visitors, nor for loss or damage to property of any kind; less arising as a legal liability for negligence by the hotel, or employees, or representative or agents. Clients should arrange their own insurance for the period of the conference or function. Special schemes are available.

11. Security

The Four Oaks Hotel reserves the right to carry out security searches upon entry to the hotel and to refuse entry to any member of the public visiting or resident at the hotel.  

12. Smoking

Please be aware that all bedrooms at the Four Oaks Hotel are non-smoking.

The Hotel respectfully requests that hotel guests do not smoke in the bedrooms and instead use the dedicated smoking area.

Anyone found to be smoking or having smoked in a non-smoking room will be subject to a fine of £100

13. Dogs

The Four Oaks Hotel do not accept dogs with exception to  registered guide dogs.

14. Complaints

Should you worry about any aspect of the services we offer, your first point of contact should be the hotel’s reception. Our aim is to promptly resolve any possible issue you might have, prior to your departure, to ensure a perfect experience of the hotel.